You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information. Please note that monogrammed items take up to four weeks to ship, no matter what shipment type is chosen. Please also note that in some cases, your order may arrive in multiple shipments (i.e., in the case of pre-order, backorder, and monogrammed/personalized items).Where We Ship
We currently ship to U.S. addresses including Alaska, Hawaii and U.S. Territories. We can ship to PO Boxes/APO/FPO addresses via USPS.
We now ship to Canada, the United Kingdom, France, Germany, Italy and other European countries. We are working on expanding to other countries soon. Please note, not all items can ship to all countries. Thank you so much for your patience as we expand our international presence.Shipping Costs
For a limited period of time we are offering expedited shipping to the United Kingdom (1 to 3 business day transit) on all orders for a flat rate of GBP£5. Please note that order processing may take up to 2 business days after the order is placed.
For a limited period of time we are offering expedited shipping to Italy (1 to 3 business day transit) on all orders for a flat rate of EUR€5. Please note that order processing may take up to 2 business days after the order is placed.
Returns on items eligible for returns are accepted within 30 days of receipt. Items must be returned unopened/unused, with tags, in their original packaging. Please contact customer service at service##bbqstart.com to receive instructions on how best to go about your return. Kindly note that these items are subjected to a refund in store credit.Late Returns
Any item returned after 30 days of receipt is not eligible for refund.Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price less a the return label fee if applicable.
Please note that credit card refunds may take up to 10 business day for your bank to complete, depending on their processing times. This can vary greatly between credit card issuers.